Introduction
Welcome to DownTheStreet. We connect home buyers and sellers with independent, licensed real estate agents who live and work in your neighborhood. By accessing or using our website, mobile experience, or related services (collectively, the “Services”), you agree to these Terms of Use.
A quick note on our role
- DownTheStreet is not a real estate brokerage.
- We do not directly represent buyers or sellers in any transaction.
- Agents introduced through our platform are independent third parties, not employees or agents of DownTheStreet.
Eligibility
To use DownTheStreet, you must be at least 18 years old and capable of entering into a binding legal agreement under the laws of your jurisdiction. By using the Services, you represent and warrant that you meet these requirements.
Agent Matching Services
DownTheStreet lets you submit information so we can match you with one or more licensed real estate agents who serve your area. Matching is based on factors that may include:
- Your location, neighborhood, and property details
- Agent availability and area of focus
- Verification status, experience, and other agent attributes
We do not control how agents communicate with you, the services they ultimately provide, the terms of their representation, or the outcome of any transaction. DownTheStreet does not guarantee transaction outcomes, agent responsiveness, or agent performance.
Referral Fee Disclosure
DownTheStreet may receive a referral fee from partner real estate agents upon the successful closing of a real estate transaction.
The referral fee is equal to 20% of a standard 2.5% commission benchmark, calculated on the final sale price of the home.
This 2.5% benchmark is used for the purpose of calculating our referral fee only — it does not set, control, or influence the commission you and your agent actually negotiate. Your commission may be higher or lower.
Example
If a home sells for $500,000:
- Standard benchmark commission — 2.5% × $500,000 = $12,500
- DownTheStreet referral fee — 20% × $12,500 = $2,500
The referral fee is paid by the agent, not directly by the consumer. You are not billed by DownTheStreet for being matched with an agent.
Commission rates are negotiable and are not set by law.
Any commission percentage, including the benchmark used to calculate our referral fee, is for illustrative and calculation purposes only. Always confirm the commission terms directly with your agent in writing.
No Guarantees
The Services are provided on an “as is” and “as available” basis. We do not guarantee:
- That you will successfully buy or sell a home
- That a matched agent will be available, responsive, or accept your request
- Any specific savings, pricing, timeline, or transaction outcome
User Responsibilities
When you use DownTheStreet, you agree to:
- Provide accurate, current, and complete information
- Use the Services only for lawful, personal, non-commercial purposes
- Not misuse, disrupt, or attempt to gain unauthorized access to the platform
- Not impersonate another person or misrepresent your affiliation with anyone
Intellectual Property
The DownTheStreet name, logo, brand elements, website content, code, designs, and related materials are owned by DownTheStreet or its licensors and are protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from any part of the Services without our prior written permission.
Limitation of Liability
To the fullest extent permitted by law, DownTheStreet and its affiliates, officers, employees, and partners are not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, goodwill, or other intangible losses arising from or related to your use of the Services or any interaction with an agent matched through the platform.
Our total aggregate liability for any claim related to the Services will not exceed one hundred U.S. dollars (US $100).
Indemnification
You agree to defend, indemnify, and hold harmless DownTheStreet and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your misuse of the Services, your violation of these Terms, or your violation of any rights of a third party.
Changes to These Terms
We may update these Terms from time to time. When we do, we will update the “Last updated” date at the top of this page. Your continued use of the Services after the changes take effect means you accept the revised Terms.
Contact Information
Questions about these Terms? Reach our team at support@downthestreet.com.
Built on trust, made for neighbors.
Have questions? Reach us at support@downthestreet.com.