Privacy Policy

We collect information you provide directly to us, information generated as you use the Services, and a limited amount of information from third parties. This may include:

• Identity: Name, email address, phone number
• Property preferences: Neighborhood, budget, timeline, buy/sell intent
• Location data: The neighborhood or city you’re shopping in
• Account data: Login credentials and agent profile information (for agents)
• Usage & device data: Pages viewed, referring URLs, browser type, device type, approximate location from IP, and similar analytics

We use the information we collect to:

• Match you with verified local real estate agents
• Operate, maintain, and improve the Services
• Respond to questions, requests, and customer support inquiries
• Send transactional communications and, where permitted, marketing messages
• Measure performance, run analytics, and detect fraud or abuse

• With matched agents. When you request a match, we share the relevant details (such as your name, contact info, neighborhood, and preferences) with the agent(s) we match you to so they can reach out.
• With service providers. Vendors that help us operate the platform (hosting, analytics, email delivery, customer support) may process information on our behalf under appropriate confidentiality and security obligations.
• For legal reasons. We may disclose information if required by law, legal process, or to protect the rights, safety, and property of DownTheStreet, our users, or others.

We and our analytics providers use cookies, local storage, and similar technologies to remember your preferences, keep you signed in, understand how the platform is used, and measure the performance of our marketing. You can control cookies through your browser settings; blocking some cookies may affect parts of the experience.

We use reasonable administrative, technical, and physical safeguards designed to protect your information — including encryption in transit, access controls, and regular review of our practices. No system is 100% secure, however, and we cannot guarantee the absolute security of your data.

Depending on where you live, you may have the right to:

• Access or update the personal information we hold about you
• Opt out of marketing emails at any time using the unsubscribe link
• Request deletion of your personal information, subject to legal exceptions
• Object to or restrict certain types of processing

To exercise any of these rights, email support@downthestreet.com.

The Services may include links to, or integrations with, third-party websites and tools (for example, agent websites, mapping providers, or marketing platforms). Those third parties operate under their own privacy policies, which we encourage you to review.

DownTheStreet is not intended for use by anyone under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

We may revise this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of the page and, for material changes, provide additional notice where appropriate.

Questions, requests, or concerns about your privacy? Email us at support@downthestreet.com.