Information We Collect
We collect information you provide directly to us, information generated as you use the Services, and a limited amount of information from third parties. This may include:
- Identity: Name, email address, phone number
- Property preferences: Neighborhood, budget, timeline, buy/sell intent
- Location data: The neighborhood or city you’re shopping in
- Account data: Login credentials and agent profile information (for agents)
- Usage & device data: Pages viewed, referring URLs, browser type, device type, approximate location from IP, and similar analytics
How We Use Information
We use the information we collect to:
- Match you with verified local real estate agents
- Operate, maintain, and improve the Services
- Respond to questions, requests, and customer support inquiries
- Send transactional communications and, where permitted, marketing messages
- Measure performance, run analytics, and detect fraud or abuse
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information — including encryption in transit, access controls, and regular review of our practices. No system is 100% secure, however, and we cannot guarantee the absolute security of your data.
Your Rights
Depending on where you live, you may have the right to:
- Access or update the personal information we hold about you
- Opt out of marketing emails at any time using the unsubscribe link
- Request deletion of your personal information, subject to legal exceptions
- Object to or restrict certain types of processing
To exercise any of these rights, email support@downthestreet.com.
Third-Party Services
The Services may include links to, or integrations with, third-party websites and tools (for example, agent websites, mapping providers, or marketing platforms). Those third parties operate under their own privacy policies, which we encourage you to review.
Children's Privacy
DownTheStreet is not intended for use by anyone under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
Policy Updates
We may revise this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of the page and, for material changes, provide additional notice where appropriate.
Contact Information
Questions, requests, or concerns about your privacy? Email us at support@downthestreet.com.
Built on trust, made for neighbors.
Have questions? Reach us at support@downthestreet.com.
